The IT Help Desk provides telephone, email, and walk-up assistance for faculty, staff, and students on a wide variety of technology areas:

• Account problems
• Password resets - bring your Valpo OneCard or another photo ID!
• Guest access
• Online applications
• Network access
• Software
• Telephones and voicemail
• Wireless
• And more!

To help you solve the problem, the Help Desk will need to know:

• Location and contact information
• What you were doing when the problem occurred
• What equipment and software you are using
• Equipment asset tag number (frequently called the "VU tag number")
• Error messages that were displayed (be as exact as possible)
• If anything has changed that might be causing the problem (i.e. software updates or changes)
• If other people in your area are having the same problems

Project Requests

If you are considering implementing a new service or technology that requires computing resources, please contact IT well in advance of the anticipated implementation date.  Contact the Help Desk and request a consultation regarding the requested new service or technology.  The Help Desk will route your request to the appropriate individual for consideration.