The Information Technology department offers a variety of services to help the Valpo community with technology. If you don't know who to ask, contact the Help Desk! Depending on the nature of the problem, your issue may be resolved over the phone, by having a technician troubleshoot at the desk, or through one-on-one consulting.

You can reach the IT Help Desk in multiple ways:

• in person at the Christopher Center for Library and Information Resources (CCLIR) -- bring your photo ID with you! The Help Desk is located on the first floor between the main computer cluster and Grinders cyber cafe,
• by phone at 219.464.5678,
• by email at it.helpdesk@valpo.edu,
• on-line via Web Help Desk, and
• by fax at 219.464.5056.

When requesting help, please be sure to describe your issue as completely  as possible, as this will help us better and more quickly assist you. Also, please provide complete and accurate contact information so that we may reach you for follow-up.

If you are a parent looking for information about the OneCard system, click here.

If you are an alumnus/a of VU and need to change your Valpo email forwarding, please contact the Help Desk.

Help Desk Hours

Current Help Desk hours are listed below. Hours vary according to the academic calendar, holidays, and semester breaks. Help Desk hours are also available on the Help Desk phone tree, 219.464.5678, option # 3. After checking the appropriate calendar(s), please call the Help Desk if you still have questions.

Help Desk hours during Summer 2013:

• Monday through Friday, 9am - 5pm
• Saturday and Sunday, closed

The IT Help Desk will be closed due to the Memorial Day and Independence Day holidays from on Monday, May 27 and Thursday, July 4.

Normal semester hours for the Help Desk will resume in August 2013.

Problems when the Help Desk isn't open?

When the IT Help Desk is not open, you may submit requests online through webhelpdesk.valpo.edu, via e-mail to it.helpdesk@valpo.edu, or through our voicemail at 219.464.5678.  We will respond to your request as soon as possible during our normal business hours.

To report a large-scale computer or telephone system problem affecting multiple people outside of normal Help Desk hours, call the Help Desk at 219.464.5678 and select option # 1. You'll hear a message and be given the opportunity to leave a message, which will activate our emergency notification system.

Please note: this method is NOT for reporting individual computer problems, and you should always contact the Help Desk first during regular hours. The Help Desk does NOT monitor email 24/7.