Hire and retain competent personnel:

• People are the assets that move ideas into action.
• People should be empowered to think and act like professionals.
• Through professional development and structured advancement opportunities retain and develop specific job skills.
• Through appropriate training and leadership establish and maintain a safe work environment.
• Treat all people with dignity, courtesy, and respect in accordance with Christian values.
• Seek to build the self-confidence of all Facilities Management (FM) personnel.
• Maintain constructive relationships at every level internal to FM, internal to the University, and to our external contacts.
• Lead by example.
• Measure FM employee satisfaction no less than annually.

Provide Services to the campus community within available resources:

• Constantly seek creative and innovative solutions to customer needs.
• Seek opportunities to build collaborative relationships that best utilize staff, equipment, and dollars.
• Seek to provide reliable and timely service and products at a competitive cost.
• Strive to create and maintain a safe and healthful campus.
• Continually maintain communications with partners to validate their needs.
• Continually measure customer satisfaction.

Build a quality campus community: (vistas, views, cleanliness, well maintained, detailed preventive maintenance, energy efficient, reduced deferred maintenance)

• Expect integrity, performance, and professionalism from our staff, our customers, and our business partners.
• Recognize superior effort and quality results through performance evaluations, identifying values, measuring individual performance towards them, and acknowledging success publicly.
• Strive to make the best use of all available resources.
• Take pride in the function of facilities and equipment and in the appearance of campus.
• Solicit feedback from those we interact with, so that we can constantly improve.
• Avoid false economics.