Health Advocate

Health Advocate – Easy to Use

Health Advocate is a special benefit paid Valparaiso University to help you and your entire families navigate the healthcare system and maximize your healthcare benefits. Their service will help you with clinical and administrative issues involving your medical, hospital, vision, dental, pharmacy and other healthcare needs.

How does Health Advocate work?

It’s simple. If you have a health care or insurance issue you need help with, call their toll-free number: 1-866-695-8622. The first time you call you will speak with a Personal Health Advocate (PHA) who then personally helps you with your issue. After obtaining the necessary background information, your PHA, assisted by Health Advocate’s staff of medical directors and benefits specialists, begin working on your question or problem.

Who is eligible?

Health Advocate’s services are available to all faculty and staff, spouses, dependent children, parents, and parents-in-law.

How often can I call Health Advocate?

You or a covered family member may call as often as needed.

Is my privacy protected?

Their staff is specially trained to handle each case with the utmost confidentiality. They follow careful protocols that comply with all governmental privacy standards to ensure your medical and personal information is fully protected and held confidential. Valparaiso University does not receive or have access to any of your confidential information.

What is the cost of Health Advocate?

There is no cost for benefit eligible full time and part time faculty and staff and your eligible family members.

What are Health Advocate’s hours of operation?

Health Advocate can be accessed 24/7. Their normal business hours are Monday-Friday between 7 a.m. and 8 p.m. Central Time. After hours and during weekends, staff is available for assistance with issues that need to be addressed during non-business work hours.

Does Health Advocate replace my healthcare coverage?

The program is not a substitute for your health insurance plan. Rather, it complements basic health coverage by helping you to:

  • Understand your benefit plan provisions and features
  • Untangle insurance claims
  • Find qualified doctors and hospitals
  • Navigate healthcare issues
  • Assist with eldercare issues
  • Find qualified doctors and hospitals
  • Assist with complex medical condition