This position provides technical and pedagogical support for web conferencing and other distance learning and instructional technologies. Coordinate production during class sessions as well as pre/post production assistance. Troubleshoot software and hardware issues and assist with classroom technology  issues. Facilitate videoconferences and instructional audio/video projects. Primary responsibility is to the College of Business. The person in this position may be called upon to provide direct advice or assistance to any student, faculty, or staff member up to and including the President.

Mostly office and classroom environment. Requires extensive use of computers. Requires extensive contact with other people. Requires considerable on-campus travel, at all times of the year. May involve occasional contact with printer toner, cleaning agents, and similar hazardous materials normally found in an office or classroom environment. Involves frequent lifting and moving of equipment and furniture, including relocating electrical equipment. Involves hazard of electrical shock.

Specific Duties:

• Existing Classroom Technology: Troubleshoot, repair or replace projectors, screens, carts, network connections, touch panels, document cameras, switching / control devices, etc. May involve re-programming of touch panel controllers. Some troubleshooting may be on-demand during the hours that classes are in session and could include repair of equipment or training of users on the spot in order for class to remain in session.
• New Classroom Technology: Under the direction of the Director of ILS, work with vendors to install new classroom technology according to current specifications. Oversee installation.
• Instructional A/V: Setup equipment, capture and edit media as needed for instructional projects. Train student workers as needed.
• Videoconferencing: Setup equipment, establish and test connections for videoconferences. Troubleshoot problems with connection and/or equipment.
• Inventory: Establish and maintain an inventory of classroom technology equipment including purchase / installation date, maintenance and repairs. Establish and maintain an inventory of classroom technology replacement parts.
• Reporting: Track and report on prescribed metrics to the Director of ILS and the CIO, as needed.
• Monitoring: Implement and oversee classroom technology remote monitoring software system.

• Service orientation: Demonstrate commitment to serving the University community and supporting the mission of the University  putting the interest of the larger community ahead of departmental and personal professional interests.
• Quality of work: Demonstrate a commitment to excellence in all aspects of  your work.
• Professional understanding and development: Know, understand, and be able to apply background information (both technical and nontechnical), procedures, and practices necessary to complete your assignments in smooth, timely, and effective manner. Take the initiative for maintaining knowledge and skills required to meet changing needs of the position.
• Time management: Understand the need for establishing priorities, be able to determine the relative urgency and importance of competing demands on your time, and be effective in addressing matters in their order of importance and in a timely manner.
• Interpersonal relations and communications: Maintain cordial relations with, and be effective in coordinating and communicating with, superiors, peers, subordinates, members of the University Community, and others encountered in your duties.
• Teamwork: Willingly undertake assignments from your supervisor to further University objectives, whether or not included in your list of specific duties, including providing assistance to colleagues when they are overloaded. Be open to both giving and receiving constructive criticism.
• Professional activity: Maintain memberships in appropriate professional organizations, and attend appropriate training sessions, meetings, and conferences as determined in consultation with your supervisor.
• University life: If and as appropriate, and with the support of all concerned parties, involvement in the academic, extracurricular, and/or outreach program of the University is encouraged.
• Christian tradition: To be sympathetic with the Christian intellectual tradition and know and support the general objectives of the University.

To apply for this position, please choose one of the options below:

• Apply online at www.ExpressPros.com/NWIndiana
• Call 219-465-1868 Express Employment, for an appointment ask for Ginger Wilbanks
• Submit an application in person at Express Employment - Valparaiso
• Direct all questions to Ginger.Wilbanks@expresspros.com