June 30, 2014
As of 5:00 p.m. CST today, client access to the outgoing Web Help Desk (WHD) ticketing system has been disabled. IT staff will continue to have access to complete work on open and in-progress tickets. As of Monday, June 23, all new tickets are being entered into the new ITicket system.
All access to WHD will be completely shut off once all currently open tickets have either been moved to the new system or resolved.
See our webpages about ITicket for more information on this system, including training.
For questions about this process, please contact Brandon Morrison, Manager of Help Desk Services.