Information Technology consists of an administrative unit and five working groups: Client Services, Management Information Systems, Network and Telecommunications Services, Systems Administration, and Technical Support. Each group consists of a staff reporting to a director who reports to the Executive Director of Information Technology.
IT uses an orderly process for planning and reporting and makes strategic planning documents, goals and objectives, and other planning documents available to the university community. IT uses a number of forms for various requests related to computer allocation and purchase. The Chief Information Officer reports to the President of the University.
Client Services is the gateway to IT for all our clients: Students, Faculty, and Staff. Whether you call, walk up or contact us online, we are ready to address your support issues. Client Services includes the Help Desk, needs assessment and consulting, training services, and specialized classroom support.
The Management Information Systems unit supports administrative information processing for all University offices.
Network and Telecommunication Services installs, configures and supports the campus voice, data and video network infrastructure, campus network security, telecommunications systems including voicemail and mobile service, and cable TV.
Our Solutions Engineer group develops and supports web applications and middleware.
Technical Services provides technical support for workstations, printers, AV equipment, and network connectivity in offices, classrooms, laboratories, residence hall rooms, the Christopher Center library, and other public locations throughout the campus, and also installs, configures and supports all central file storage services and network printing. Technical Services also provides technical support for all OneCard services which includes door access, vending services, and stored value accounts such as Dining Dollars and Crusader Cash.