Information Technology consists of an administrative unit and five working groups: Client Services, Management Information Systems, Network and Telecommunications Services, Systems Administration, and Technical Support. Each group consists of a staff reporting to a director who reports to the Executive Director of Information Technology.

IT Administration

IT uses an orderly process for planning and reporting and makes strategic planning documents, goals and objectives, and other planning documents available to the university community. IT uses a number of forms for various requests related to computer allocation and purchase. The Chief Information Officer reports to the President of the University.

• Rick AmRhein, Chief Information Officer
• Detra Becker, Administrative Assistant
• Karen Rice, Office Assistant
• Judie Wilusz, Purchasing Assistant

Client Services

Client Services is the gateway to IT for all our clients: Students, Faculty, and Staff. Whether you call, walk up or contact us online, we are ready to address your support issues. Client Services includes the Help Desk, training services, and classroom support.

• Mark DeMateo, Director of Client Services
• Pilar Domer, Training Specialist
• Becky Klein, Manager of Client Services
• Brandon Morrison, Instructional Support Specialist
• Al Poracky, Help Desk Specialist
• Matt Smith, Technical Support Specialist
• Kevin Steele, Instructional Support Specialist

Management Information Systems

The Management Information Systems unit supports administrative information processing for all University offices.

• Mike Heinold, Director of Management Information Systems
• John Bowker, Coordinator of Management Information Systems
• Mike Karr, Programmer/Analyst
• Sharon Lane, Programmer/Analyst
• Janet Lockridge, Senior Programmer Analyst
• Brent Lux, Programmer/Analyst

Network and Telecommunications

Network and Telecommunication Services installs, configures and supports the campus voice, data and video network infrastructure, campus network security, telecommunications systems including voicemail and mobile service, and cable TV.

• Bob Konicke, Director of Network and Telecommunications Services
• Justin Hunt, Telecommunications Technician
• Jason Kellerman, Network Administrator
• Matt Sweet, Systems Infrastructure Administrator

Systems Services

Systems Administration installs, configures and supports all central Novell, UNIX and Windows servers; including email, file storage, and network printing.

• Dave Sierkowski, Director of Systems Administration
• Jim Crowley, Solutions Engineer
• Richard Orelup, Solutions Engineer
• Rachel Rivera, Solutions Engineer

Technical Services

Technical Services provides technical support for workstations, printers, AV equipment, and network connections in offices, classrooms, laboratories, residence hall rooms, the Christopher Center library, and other public locations throughout the campus. Technical Services also provides technical support for all OneCard services which includes door access, vending services, and stored value accounts such as Dining Dollars and Crusader Cash.

• Paul Lapsansky, Director of Technical Services
• Ben Acheff, Technical Support Specialist
• Woody Dresden, OneCard Office Manager
• Matt Hernes, Systems Adminstrator II
• Kevin Ledbetter, Systems Administrator II
• Rich Miller, Technical Support Specialist
• Christopher Mojica, Classroom Technology Specialist
• Joanne Pesavento, Manager of OneCard Services
• Mike Schwinn, Technical Support Project Coordinator