PaperCut FAQ's

What is PaperCut?

PaperCut is a print management tool that allows the university to track print jobs, equipment usage and generate reports that help manage the costs of printing on campus. It also allows for you, our students, to monitor your printing activities and quota.

Why does the university need it?

There is a significant cost associated with printing on campus. Without a tool to monitor and manage university printing it is difficult to properly budget the cost of providing technology services and support on campus.

Will I have to pay for all printing on campus?

No, each enrolled student will have a print quota applied to their PaperCut account each term they are enrolled. 

What is a "print quota?"

Every fall and spring semester, each enrolled student receives a $15 print quota from the University to be used for printing on any printer in the PaperCut system. After this initial allotment is exhausted, a student can add additional credit to their account to cover any additional printing.

Students enrolled in summer terms will receive a $7.50 print quota per session.

How do I login to PaperCut to check my quota?

When logged into a computer in a lab, click on the "Details" link of the PaperCut window.

From a web browser, login to labprinters.valpo.edu:9191/user with your ValpoNet username and password.

Can I submit print jobs to the lab printers from my residence hall room?

Yes! Please see the link at the left for "PaperCut - Using Web Print."

Why did another student get a larger quota than I did?

Some colleges and departments require additional printing and work with IT staff to provide a student with additional print quota. Students may use this additional quota anywhere in the PaperCut system.

I’m faculty/staff; am I given a print quota in the PaperCut system?

Yes. Faculty / Staff are granted $20 per semester.

How many pages is $15 worth?

The $15 print quota is equivalent to 300 single-sided black & white printouts (on most lab printers) but can be used in any combination of printouts. Print jobs will cost $0.05 per page for single-sided black & white printouts, or $0.04 per page for double-sided black & white printouts (a 20% discount). Color printing in the Christopher Center will be reduced to $0.25/page; duplexing is not available with color printing at this time.

How do I know what it costs to print a page?

All printers on the PaperCut system are currently set to the same cost per page as noted above. Additionally, when you are logged into your PaperCut account, the “Rates” page details the per page cost for all printers in the system.

I have a heavy course load this semester. Is it possible to get more than $15?

Valpo currently provides some printing without charge for the students, which is covered by the $15 PaperCut print quota. After the initial credit is exhausted, any additional printing costs will be the responsibility of the student.

What happens if I exceed my print quota?

FAQ 43

When a student’s print quota is exhausted, print jobs will cease. If you've used up all your credit, go to the Circulation Desk in the Christopher Center and ask to purchase additional credit for your PaperCut account. 

What should a student do if they need to print over the weekend or after business hours but their print quota is exhausted?

Additional print quota can be purchased anytime the Christopher Center is open, including weekends and evenings.  Building hours can be found here

If a student needs to print, but doesn’t have the funds to add to their account, is there a way for them to “Print now and Pay later?”

Not at this time.

How soon after adding funds to my account can I continue printing?

Credit appears on your PaperCut account immediately after the Circulation staff credits your account.

Can I transfer my print quota from my account to another student's account?

Yes. The PaperCut system will allow students to transfer print quota between accounts.

At the end of the semester is it possible to get a report of my printing usage for that semester?

Yes, you can log into your PaperCut account and access your print job history. You will be able to either export or print it for your reference. If you need assistance, contact the IT Help Desk.

How can I get a statement to prove I had a positive balance?

Please contact the IT Help Desk with questions related to PaperCut balance disputes.

What happens with my PaperCut print quota at the end of each year?

The quota for undergraduate and graduate students is set to zero at the end of each academic year. PaperCut balances are not carried over to future years or refunded.  Law student quotas are managed independently by Law IT staff.  Students in the School of Law should contact Donna Patterson, Wesemann Hall 266, donna.patterson@valpo.edu, 219.465.7843 with any questions.

I didn't use all of my University print quota. Can I get a cash refund?

No. The print quota is not a grant. It is simply an agreement that the University will pay for up to $15 of printing each semester, should you need it. If you don't use any or all of the allowance, no payment is made.

Who do I talk to if I have a printing problem, such as if my print job fails or doesn’t print?

Contact the IT Help Desk (webhelpdesk.valpo.edu, it.helpdesk@valpo.edu, 219.464.5678) for assistance. 

How do I request that a printer be added to the PaperCut system?

To request that a printer be added to the system, place a request via the Web Help Desk system (webhelpdesk.valpo.edu) and make sure to note the make/model information and location of the printer. IT staff will need to work with that department to add the printer to the system.