Hardware and Technical Services

Staff / Services

Tech Support is comprised of fulltime staff members and several student employees.  Services offered range from Help Desk assistance, desktop software installation, software troubleshooting, hardware troubleshooting, equipment upgrades / replacements, lab and classroom support, student network connectivity troubleshooting, and wireless access troubleshooting.  If you are experiencing a problem that may need support from this area please contact the IT Help Desk to start a Web Help Desk ticket for the issue.

Equipment Replacement Plan

The Valparaiso University Cyclic Equipment Replacement Plan replaces existing computers on a regular schedule.  Full-time faculty / staff are replaced every four years. No special request is necessary to effect this replacement.  Part-time faculty / staff and general department machines are the responsibility of the department.

For additional equipment including computers that are not replacing old ones, or for special features on replacement equipment, requests are necessary.  In addition if you wish to replace equipment in advance of the replacement plan a request is necessary.  If you have questions regarding the equipment replacement plan please contact Mark DeMateo, Director of IT Support Services.

Classroom Technology / Conference Assistance

If you require assistance with audio / visual or classroom technology with a conference or guest speaker on campus please contact IT in advance to coordinate your needs with available support.  Advance notice of setup is needed to guarantee staff availability to assist, especially for evening or weekend presentations as there are not normally scheduled specialists during those times.  If you have any questions regarding classroom technology or assistance that is available through IT for conferences / presentations you may contact Chris Mojica, Classroom Technology Specialist.

If you require immediate classroom assistance, need to report malfunctioning equipment, or need to report equipment in need of maintenance please contact the IT Help Desk.

Finding Windows System Information

System Information

  1. Click on the Start menu.
  2. Select Control Panel or Settings->Control Panel.
  3. Double-click System.

Windows XP users may need to click on Switch to Classic View to see the System icon.

  1. The system information will be displayed in the General tab in the System Properties dialog box.


Operating System and Version Information

  1. Click on the Start menu.
  2. Select Control Panel or Settings->Control Panel.
  3. Double-click System.

Windows XP users may need to click on Switch to Classic View to see the System icon.

  1. The system information will be displayed in the General tab in the System Properties dialog box.


Software Version Information

  1. Open the appropriate program.
  2. Click on the Help menu.
  3. Select About [current program].
  4. The program and version information will be displayed in a dialog box.


IP Address

The IP Address is always in the form of [XXX].[XXX].[XXX].[XXX]. For example: 152.228.131.13

Windows 2000, XP

  1. Click on the Start button, select Run.
  2. In the Run dialog box type command.
  3. A command prompt should appear.
  4. Type ipconfig /all.

If you receive an error stating, "'IPCONFIG' is not recognized as an internal or external command, operable program or batch file" type c:\windows\system32\ipconfig /all.

  1. The Ethernet Address will be listed as the Physical Address.


Machine Address Code (MAC)

This is also known as your Ethernet Address. The Ethernet Address is always in the form of [XX]-[XX]-[XX]-[XX]-[XX]-[XX]. For example: 00-0D-56-9A-E0-DC

Windows 2000, XP

  1. Click on the Start button, select Run.
  2. In the Run dialog box type command.
  3. A command prompt should appear.
  4. Type ipconfig /all.

If you receive an error stating, "'IPCONFIG' is not recognized as an internal or external command, operable program or batch file" type c:\windows\system32\ipconfig /all.

  1. The Ethernet Address will be listed as the Physical Address.


Macintosh system and software version information.

System Information

  1. Click on the Apple icon located on the top left of your screen.
  2. Select About This Mac on the Apple Menu.
  3. Click on More Info....


Operating System and Version Information 

  1. Click on the Apple icon located on the top left of your screen.
  2. Select About This Mac on the Apple Menu.


Software Version

  1. Open the appropriate program.
  2. Click on the Application Name in the menu bar.
  3. Select About [current program].
  4. The program and version information will be displayed in a dialog box.


IP Address

The IP Address is always in the form of [XXX].[XXX].[XXX].[XXX]. For example: 152.228.131.13

  1. Click the Apple icon which is located on the top left of your screen.
  2. On the Apple Menu select the System Preferences.
  3. Click on Network.
  4. Select Network interface and click Configure.
  5. Click on the TCP/IP sub-menu.


Machine Address Code (MAC)

This is also known as your Ethernet Address. The Ethernet Address is always in the form of [XX] : [XX] : [XX] : [XX] : [XX] : [XX]. For example: 00 : 0D : 56 : 9A : E0 : DC

  1. Click the Apple icon which is located on the top left of your screen.
  2. On the Apple Menu select the System Preferences.
  3. Click on Network.
  4. Select Network interface and click Configure.
  5. Click on the appropriate sub-menu.

For wired ethernet select Ethernet. For built in airport select Airport.