Telephones & Extensions

Valparaiso University never sells student records of any type. However, area numbers may be purchased through area directories, credit card companies, etc. Campus telephone numbers may appear in these lists. Thus you may receive calls from telemarketers. Individuals may not make agreements with these providers. To halt these telemarketing calls, request that your number be removed from the calling list. Federal law requires that companies abide by these requests. More information is available at the FCC website.

Residence Hall Phones

Certain residence hall rooms (in Alumni, Lankenau, and Kade Duesenberg German House) have one analog phone line installed with a built-in analog phone instrument. Each analog phone line is setup with a 4-digit campus phone extension. There is an extra phone jack on these phones to allow students to connect a second phone. Voice mailboxes are not automatically assigned to students in these rooms; students who wish to have a voice mailbox should contact the IT Help Desk.

Adaptive Technology

To request an amplified handset and TDD telephone, contact the IT Help Desk. Permanent installations are available in these locations:

  • VU Police Department (VUPD)
  • Harre Union
  • Kretzmann Hall
    • Undergraduate Admission
    • Human Resource Services
For assistance with TDD equipment, call VUPD at x5430.

Telephone Models

M3902 - 1 button on the right of the display window; 3 buttons below the display

M3903 - 1 button on each side of the display window; 4 buttons below the display

M3904 - 3 buttons on each side of the display window; 4 buttons below the display

Dialing an Outside Line

  1. Press 8 to access an outside line.
  2. Dial the number you wish to call. If you are placing a long distance call, make sure to include the leading 1 and area code.

Transfer a Call

How to transfer a call:

M3902

  1. While the line is connected (not on hold), press the Transfer button.
  2. Enter the extension of the person to forward to.
  3. As a courtesy, it is recommended to stay on the line and announce the person that you are transferring, however, this is not necessary.
  4. Press the button corresponding to Connect.
  5. If the person is unavailable, press the button corresponding to the phone line to cancel the transfer.

M3903 and M3904

  1. While the line is connected (not on hold), press the Transfer button.
  2. Enter the extension of the person to forward to.
  3. As a courtesy, it is recommended to stay on the line and announce the person that you are transferring, however, this is not necessary.
  4. Press the button corresponding to Swap to switch between the original caller and the recipient.
  5. Press the button corresponding to Connect.
  6. If the person is unavailable, press the 'Goodbye' key and press the button corresponding to the phone line to cancel the transfer.
  7. Press the button corresponding to Connect. If the person is unavailable, to cancel the transfer.

Adjusting Phone Volumes

The ringer volume can be adjusted by using the volume bar on the phone while the phone is ringing. The handset volume can be adjusted by using the volume bar during a phone call.

  1. Volume levels can also be adjusted using the Options menu.
  2. Press the Options Button.
  3. Select Volume Adjustment.
  4. Select the appropriate volume option.
  5. Use the corresponding buttons below the screen to raise or lower the volume.

Changing Ring Type

  1. Ring Types can be adjusted using the Options menu.
  2. Press the Options Button.
  3. Select Ring Type.
  4. Select the appropriate ring type.
  5. Use the corresponding buttons below the screen to preview or select the ring type.

Set Autodial Numbers

Autodial numbers can be set on the Nortel Networks phones.

  1. Press the press the button corresponding to the desired autodial.
  2. Enter the phone number exactly as it is dialed.
  3. Press the autodial button again.
  4. Use the corresponding buttons below the screen to preview or select the ring type.
  5. The screen will return to the default and will not give you a visible notification that the change has been made.

Set Names of Autodial Numbers

Autodial numbers can be named on the Nortel Networks phones.

  1. Select the Options button on your phone.
  2. Select Change feature key label.
  3. Select Edit a feature key label.
  4. Select the appropriate key label. As the list scrolls down, the labels correspond to the keys left to right.
  5. Delete the existing name by pressing the button corresponding to Delete on the screen.
  6. Enter the new key label.
  7. Press the button corresponding to Done.
  8. Press the button corresponding to Quit.

Pause

The Pause feature is not available in the current phone system configuration.