Information Technology uses a call tracking system for keeping track of requests that come in to our department. This package helps reduce costs, improve internal efficiency, and offer a customer friendly web interface for submitting new requests to IT, viewing your request history, and facilitating communication on updates to your existing requests. The system is synchronized with your ValpoNet username and password for easy login.
The Web Help Desk system has numerous advantages over our previous call tracking system in regards to FAQ’s and self-help services, customer satisfaction surveys, inventory management, reporting, and service request management. Additional features will be evaluated and implemented over time, and feature lists and other information will be updated on the IT website to keep campus informed. We are excited about the potential of this product and are eagerly looking forward to use it to help us continually improve the support and services that Information Technology can offer to the campus community.