I can't login!

If you've forgotten your password, or it's no longer working to allow you to login to Valpo websites, please try the hints below. For security and privacy reasons, we do not have the ability to send you a copy of your current password.

  • Are you a current Valpo student or employee? Once you leave Valpo, your access will be removed for all your accounts except Gmail@Valpo.
  • Make sure you're using the username you were given when your account was setup, and the password you setup in the Account Management System. Be sure you're using correct capitalization, and avoid including extra spaces.
  • Try other Valpo websites to see if it's just a problem with the one you're accessing. If your password works on one site but not another, please contact the Help Desk.
  • Access the Account Management System and click the "I forgot my password" link.
  • Restart your web browser (Firefox, Internet Explorer, Chrome, Safari, Opera, etc). You may also want to check your web browser's help section to learn how to clear your cache, cookies, and temporary internet files.
  • Restart your computer.
  • Try a different web browser, computer, or internet connection.

If these methods don't work, please visit the Help Desk (located on the first floor of the Christopher Center) with your photo ID and request a password reset. For security and privacy reasons, we cannot provide your login information without verifying your identity. If you are unable to visit campus, please contact the Help Desk to see if there is an alternate method to verify your identity.

If you try to sign in unsuccessfully too many times, your account will be temporarily locked and you will need to bring a photo ID to the Help Desk for a password reset.

If you repeatedly get bounced back to the sign-in screen, with no message about an incorrect username or password, please notify the Help Desk - this may indicate a problem with the system that we would need to fix.