Yes, IT offers a variety of training sessions for all students, faculty, and staff. See a schedule of upcoming training sessions. In addition, all faculty, staff and students have full access to the lynda.com Online Training Library®.
The Help Desk is your first point of contact for all Valpo-owned computers. They can help diagnose the problem, solve many simple problems, troubleshoot software, and escalate hardware problems to the proper department.
Yes, the Help Desk can help with many problems on personal computers using either Mac or Windows operating systems. They can solve many different software related problems, but may not be allowed to fix certain hardware or software problems (such as hard drive failure or reinstalling your operating system for you) due to liability and warranty factors.
To use a wired port in the residence halls or on the wireless campus network, you will need to install the network policy key. Detailed instructions on this process can be found at the SafeConnect FAQ page. Please note that by using IT services, you are agreeing to the Acceptable Use Policy.
You can put in a request to have your port inspected by contacting the Help Desk and describing your situation to us. Please make sure to provide us with the ID label on your port, as well as any error messages you are getting.
IT requires anti-virus software for Valpo-owned computers. We currently use Sophos Anti-Virus for university-owned equipment.
IT strongly recommends that you obtain and install anti-virus software on your personal computer. Many good free and subscription-based options are available. Setup the program to automatically update virus definitions and scan your computer. Use anti-malware programs to protect your computer against malware and spyware.
For liability reasons, IT will assist only with university-provided software installations. Faculty and staff may contact the Help Desk for software installs/reinstalls on university-owned equipment. Please make sure you tell the Help Desk whether this software was previously installed, or if it is a new install.
A quota is is the amount of space on the server that is allocated for data storage. Each person is given two separate quotas. Your email quota is separate from your Active Directory file server quota.
All students, faculty, and staff have an allotment of space to store files on the university’s file servers. Your initial quota is 1GB of space; contact the Help Desk if you need to request additional capacity.
If you go over your quota, you will not be able to save any new files to your H: drive. You should first try cleaning up older or unnecessary documents you have saved to make room for new ones.
No, there is no quota on the G: drive. Please be aware, however, that this file server space is shared with the entire campus. If you need to store very large files (such as raw video files) then you may wish to investigate obtaining external hard drives for use by your department.
Changing your password via the Account Management System will resolve the majority of Valpo website login issues. Visit our ValpoNet site to reset your password. If you are unable to reset your password through the AMS, visit the Help Desk with a photo ID.
IT supports the Gmail@Valpo system for students, faculty, and staff. Login through valpo.edu/gmail.
To connect a third-party email application (Outlook, Thunderbird, Apple Mail) to Gmail@Valpo, refer to the information contained on this page.
Students, faculty, and staff are eligible to use Gmail@Valpo on any mobile device. See this webpage for more information.
Everyone is given a quota of 25GB of space on the Gmail@Valpo email system.
If your quota exceeds its limit, you will no longer be able to send emails from the account, but you will continue to receive emails. We do not anticipate that anyone will exceed the 25GB quota, but if you do, contact the Help Desk for assistance.
Gmail@Valpo can be accessed from anywhere online by visiting valpo.edu/gmail.
Yes, IT does offer email forwarding. Our Google Apps webpages will provide instructions on setting up mail forwarding within your Gmail@Valpo account.
Valpo alumni are now extended the courtesy of lifetime email access. You do not need to do anything to enable this access; your account will continue to work as it always has.
New passwords can be established online through the Account Management System. If you are unable to log in to this service, contact the Help Desk for more assistance.
It is not necessary for students to bring a personal printer to campus with them. There are many networked printers available for use, including one in the computer lab of every residence hall, multiple printers in the library and union, as well as in many of the academic buildings.
You can purchase additional credit for your print quota by going to the Circulation Desk on the 2nd floor of the Christopher Center. They will provide you with a receipt, which you should take downstairs to the IT Help Desk. They will then apply the credit to your PaperCut account.
The Help Desk will gather all necessary information to pass on to level two support for them to come investigate the problem. Before calling, please have available the printer’s VU tag number, the brand and model number, and network queue name of the printer, as well as any specific error messages the printer might be displaying.
Tech Support availability fluctuates depending on the number of problems at any given point in time, but they usually come out to offices within three business days.
There is a great amount of technology available in classrooms. Many classrooms are equipped with tech carts that contain a computer, document camera, DVD player, and many other pieces of equipment, all hooked up to projectors. Some classrooms have even more options available. Contact the Help Desk with questions on specific classrooms.
To find out if a software package is available on campus, contact the Help Desk.
If the software is not available, the Help Desk can help you place a request for the software. If the software is free, the Help Desk can enter a ticket for it to be installed. If the software costs money, a department can purchase the software and make it available to IT for installation.
This function can be done through Blackboard Learn. On the toolbar on the left side, there is a link that says “Send Email.” Clicking that brings you to an email page, where you can select the class you want to send an email to. Once you select the class, the very first option is to send an email to all users enrolled in the course.
Contact the Help Desk to request that we make the software available in a particular lab or via remote access. We will be happy to partner with you and ensure that your students have the tools they need. Not all software is available in all computer labs due to licensing issues. For example, some engineering software is available only in Gellersen computer labs.
Yes, computer labs in the CLIR can be reserved by contacting staff at the library.