What can the Help Desk help me with?

The IT Help Desk provides telephone, email, and walk-up assistance for faculty, staff, and students on a wide variety of technology areas:

  • Account problems
  • Password resets - bring your Valpo OneCard or another photo ID!
  • Guest access
  • Online applications
  • Network access
  • Software
  • Telephones and voicemail
  • Wireless
  • And more!

To help you solve the problem, the Help Desk will need to know:

  • Location and contact information
  • What you were doing when the problem occurred
  • What equipment and software you are using
  • Equipment asset tag number (frequently called the "VU tag number")
  • Error messages that were displayed (be as exact as possible)
  • If anything has changed that might be causing the problem (i.e. software updates or changes)
  • If other people in your area are having the same problems

Project Requests

If you are considering implementing a new service or technology that requires computing resources, please contact IT well in advance of the anticipated implementation date.  Contact the Help Desk and request a consultation regarding the requested new service or technology.  The Help Desk will route your request to the appropriate individual for consideration.