IT uses a tracking system, called ITicket, that helps us in managing service requests. This system makes it easy for you to submit ITickets, find information on your existing ITickets, and access a host of information in our knowledge base and troubleshooting guide. The system is synchronized with your ValpoNet username and password for easy login.
Here are some of the tools in the ITicket system which help us provide you with a better experience.
- Live chat: You can chat with a Help Desk staff member on duty for fast assistance with your request. If an ITicket is necessary for follow-up, your conversation will automatically be converted for you.
- Integrated knowledge base: When you go to submit a ticket, it searches the built-in knowledge base to find articles which may help you solve your problem without submitting a ticket.
- Troubleshooting tool: Walk through some more common problems and get help with resolving them. If it is unresolved, you will be able to automatically submit a ticket.
This training video explains the ITicket system process for submitting a ticket.
If you experience difficulties using the ITicket system, please contact us via email to firstname.lastname@example.org or phone 219.464.5678.