Frequently Asked Questions

  How does the OneCard differ from my ID card?
  Will I need to carry my card at all times?
  What do I do if I lose my OneCard ID?
  This is my first replacement card so it's free, right?
  Can I charge the OneCard replacement fee to my student account?
  Can I wear a hat, hold a prop or make a funny face in my photo?
  What if I buy a replacement but then find my old ID? Can the first one be reactivated?
  How do I add money to my Crusader Cash/Dining Dollars?
  How do I check my account balances?
  Can I transfer money from my Crusader Cash to my Dining Dollars account?
  I put money in my Crusader Cash account, but then I couldn't buy lunch yesterday. Why not?
  Does the money in my student accounts expire?
  How do I roll money over from the fall to the spring semesters?
  What do I do if I think someone is using my lost ID card?
  What if I think I've been charged twice at the vending machine or the bookstore?
  How do I use my card to buy a sweatshirt at the bookstore?
  Why couldn't I swipe to visit my friend in his or her residence hall last night?
  Can I buy something from a vending machine with both cash and Crusader Cash?

How can I tell which off-campus merchants will accept Crusader Cash?


Q: How does the OneCard differ from my ID card?
A: It doesn't. The OneCard ID is the name of Valparaiso University's ID card.
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Q: Will I need to carry my card at all times?
A: Carrying the Valpo OneCard ID at all times is highly recommended. Other than using your ID for purchasing meals, getting into buildings, and checking out books from the library, you also need it to utilize the recreation center's facilities, gain admittance to campus events, and ride the VUPD Escort Van.
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Q: What do I do if I lose my OneCard ID?
A: You must immediately report your missing card to either the OneCard Office, during business hours, or VUPD. Be sure to report the lost card to somebody, don't just leave a voice message. The person you contact will then freeze your card to keep it from being used.
From there you have one of two options:
  1. Pay a $15 replacement fee for a new ID (payable with cash or check to Valpo).
  2. Go to the OneCard Office and have them assign you a Temporary ID for a few days while you try to locate your ID.
Note: Card holder will be liable for any use of the lost ID card until its loss has been reported to VUPD or the OneCard Office. Further, if the Temporary ID is lost while in your possession, you must pay to replace it and your original ID.
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Q: This is my first replacement card so it's free, right?
A: Unfortunately, no. The first card that you are given is the free card. You will be required to pay a replacement fee of $15 for all cards printed after that.
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Q: Can I charge the OneCard replacement fee to my student account?
A: No. The OneCard Office only accepts cash, Crusader Cash, or a check made out to Valparaiso University.
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Q: Can I wear a hat, hold a prop or make a funny face in my photo?
A: No. The ID photo needs to be a full representation of your face. For more information on proper photo attire, refer to our photo policy.
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Q: What if I buy a replacement but then find my old ID? Can the first one be reactivated?
A: Unfortunately, previously issued cards cannot be reactivated. If a card were reactivated, every issue of your card since the reactivated card would be reactivated as well. This would mean that more than one card would be active at a time which creates too much of a risk.
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Q: How do I add money to my Crusader Cash/Dining Dollars?
A: There are many ways to add money to your different accounts. Instructions for Students are here, and for Faculty and Staff are here.

See this printable PDF for detailed instructions for students and parents adding money to their Crusader Cash accounts.
Online instructions for students adding funds to their dining dollars can be found in this printable PDF.

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Q: How do I check my account balances?
A: There are a few ways to check your account balances.
  1. To check your balance on all of your accounts, you can use your OneCard at P.H.I.L.
  2. Request a receipt at any vending machine or dining service register
  3. Log in to DataVU, choose the Community tab, and then choose Miscellaneous Balance Listing.
    • For detailed instructions on using DataVU to check account balances, see this printable PDF.
Note: You will also get a receipt from dining whenever the balance gets below $20.
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Q: Can I transfer money from my Crusader Cash to my Dining Dollars account?
A: No. These are separate accounts and funds are not transferable between them.
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Q: Can I buy meals at Dining Services with Crusader Cash?
A: Yes. Dining Services accepts Crusader Cash as a form of payment, provided you do not have a meal plan or money in your Dining Dollars Account. To find out how to put money on your Crusader Cash account, click here.
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Q: Does the money in my student accounts expire?
A: Your Crusader Cash does not expire until you leave the University.
Your Dining Dollars, however, do expire. Funds may be carried over from the fall semester to spring semester, provided that you enroll in a spring meal plan. All funds expire at the end of the spring semester.
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Q: How do I roll money over from the fall to the spring semesters?
A: You can roll over funds from the fall to the spring semester only. To do so, you need to sign up for a spring meal plan at DataVU. The fall money will roll over after the allotted sign up time, usually within three weeks of the start of the spring semester.
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Q: What do I do if I think someone is using my lost ID card?
A:Report the lost card to the OneCard Office, IT Help Desk, or VUPD immediately. Once the card is frozen, past transactions can be looked into.
For more information see our Rights and Responsibilities Page.
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Q: What if I think I've been charged twice at the vending machine or the bookstore?
A:Report the discrepancy to the OneCard Office as soon as possible.
For more information see our Rights and Responsibilities Page.
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Q: How do I use my card to buy a sweatshirt at the bookstore?
A: If you have Crusader Cash, you can purchase such items as Valpo apparel, gifts, books for casual reading, and a myriad of other products and accessories. Only books, computer software, and other school supplies can be charged to your student account with use of the OneCard. Crusader Cash and your student account are separate accounts, and funds are not transferable between the two. Acceptable materials to be charged to your student account are up to the discretion of the Follett Bookstore.

To add funds to your Crusader Cash see the Managing your Accounts page. To view Crusader Cash, student account, and other applicable balances, log in to DataVU, choose the “Community” tab on the right, and then choose "Miscellaneous Balance Listing."

For step-by-step instructions for students adding money to Crusader Cash see this printable PDF.
See this printable PDF for step-by-step instructions on checking your account balances online.

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Q: Why couldn't I swipe to visit my friend in his or her residence hall last night?
A: All undergraduate students have access to every dorm from 7am - 7pm only. Undergraduates who live in a specific dorm are the only ones who have access to that dorm after hours.
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Q: Can I buy something from a vending machine with both cash and Crusader Cash?
A: To split the cost of a vending purchase would require a new mechanism that are currently not installed on our vending machines. If you run out of funds on your Crusader Cash account, you will need to add more funds.
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Q: How can I tell which off-campus merchants will accept Crusader Cash?
A: See the Use Crusader Cash Off Campus page to view the latest participating merchants, upcoming merchants, hours, special discounts, and more. If you have an idea for a merchant, email the OneCard Office at OneCard@valpo.edu or encourage the merchant to do the same. Additionally, find us on Facebook for updates about the Crusader Cash Program.

For detailed instructions for students adding money to Crusader Cash, please see this printable PDF.
 



For additional help, questions or concerns, please feel free to contact the OneCard Office at 219-464-5131.

For specific OneCard concerns, you may wish to contact the following departments directly:
Office of Students Accounts
Dining Services Office
University Book Center
Christopher Center Library Services
Valparaiso University Police Department
219-464-5101
219-464-5016
219-464-5421
219-464-6890
219-464-5430

Report lost or stolen cards and other card issues by visiting the I.T. Help Desk, located on the first floor of the Christopher Center for Information Resources, or by calling 219-464-5678. You can also visit Web Help Desk and file a request.