EIS Emergency Call List

Valparaiso University
Electronic Information Services
Emergency Notification Procedures 
  for VU Police Department
May 7, 2004


Emergency computing and networking situations may arise at times when 
the EIS Help Desk is not staffed.  Normally, an EIS staff member on call 
will respond to a page from the Help Desk phone tree (Option 6), but it 
is remotely possible that the EIS staff member on call will be out of 
cell phone/pager range when contact is attempted.  Members of the VU 
community have been advised to contact the VU Police Department in that 
event.

The following are examples of emergency situations that warrant
contacting EIS staff off-hours:
  1)  Power failure or shutdown (actual or imminent).
  2)  Physical damage or threat of physical damage to equipment
      (fire, storm, flooding, etc).
  3)  Major service outage (outage affecting a large number of
      people or outage affecting critical functions; examples would
      be mail server down, student file server down, VUPD network
      down).

The following examples are NOT normally emergency situations:
  1)  Individual forgot password.
  2)  Individual's computer is malfunctioning.
  3)  Individual needs help using software (whether or not an
      assignment may be due at 8:00 the next morning).


Following are the call procedures for emergency situations:


  1)  All problems, try Help Desk first (normal business hours or not).
      If you get Voice Mail, please leave a message with as much detail
      as possible (including name and phone number of person contacting
      VUPD).  This ensures that we will log the problem in the Help
      Desk database.  If the caller has already left a message with the
      Help Desk, you may skip this step.

      If you did not reach a human at the Help Desk, AND IF THE
      SITUATION IS AN EMERGENCY, please proceed to the following lists:


  2)  Any problem, during normal business hours:

                            Office
      Jeni Elkins             6141
      Mike Rabe               5153
      EIS Office              6763
      EIS Switchboard            0
      Mike Yohe               5072


  3)  Nights, weekends, holidays, call the Help Desk (464-5678)
      and select Option 6.  The on-call EIS staff member will
      be paged and return your call.

  4)  In the unlikely event the EIS staff member on call is not
      available, please contact VUPD (464-5301).