Facilities Management : Valparaiso University

Work Requests

Work requests are made via the electronic work request system. No action will be taken on requests for services made by email, fax or voice mail. This is because these requests do not typically have all the necessary information or authorizations required. It is our goal to provide competent service in a reasonable amount of time. Facilities Management, as is true with many of the campus departments, sets priorities based on a number of criteria; therefore, we are not always able to meet all of the requests made of our department but are often able to assist with alternatives. In general, if parts are in stock, work can be completed in ten workdays.

Residence Halls Work Requests

For general repair items place a work request online at:

www.intra.valpo.edu/depts/sa/rl

Click on "Fix My Room".

All regular, non-emergency, repair orders requested in your residence hall, will be completed by Facilities Management on the following schedule:

Alumni Hall	Tuesdays
Brandt Hall	Wednesdays
Wehrenberg Hall	Tuesdays
Kade-Duesenberg	Thursdays
807 Mound	Tuesdays
Guild Hall	Thursdays
Memorial Hall	Thursdays
Scheele Hall	Mondays
Lankenau Hall	Mondays
Make-up Day	Fridays

Please be prepared for staff to enter your room on the appropriate day after you have submitted a work order.

The regular hours for residence hall repairs are 10 a.m. – 3:30 p.m. Monday through Friday.

[top]

Work Request Hotline

These lines are to be used for emergency repairs only. All other requests for repairs should be done via the electronic work request system.

The work request hotline is: 464-6864

The work request hotline operates Monday – Friday 7:00 a.m. to 4:00 p.m. After hours the work request hotline is transferred to the Valparaiso University Police Department. VUPD will contact a senior Facilities Management person.

After hours work request hotline is: 464-5430

After hours staff is available for the following:

Perform maintenance (within their trade) in spaces that are not available during the normal workday.
Assist VUPD in the case of broken windows, fallen trees/limbs, utility failures, or emergencies, etc.

Staff is NOT available to:

Jump start vehicles
Tow vehicles
Deliver fuel
Change tires
Provide transportation of people or items
Unlock buildings
Perform other services beyond the scope of their assigned duties.

[top]

Place a Work Request

The intranet form for submitting work requests is as follows: http://www.intra.valpo.edu/depts/vpad/pps/

A department representative fills out the form appropriately and routes it to the authorized departmental fiscal agent. If the fiscal agent approves the request, it is sent electronically to Facilities Management.

The request is reviewed, approved and routed to the Work Request Desk for entry.

In the event that the work cannot be authorized, or there is a question regarding the work or the account number, etc., an email response is generated from Facilities Management back to the departmental fiscal agent.

Upon completion of the work order, the designated account number is charged via Datatel, and the charges are detailed on the appropriate budget report with the identification number PC (Plant Charge) followed by the work order number assigned by Facilities Management. Credit card charges for material will show on the budget report with the prefix PA.

For clarification, if a request is such that it is necessary for the upkeep and maintenance of the building or is part of the structure, there is no charge. However, if the request is particular to the department, a charge is assessed for labor and material. Examples include: installing shelves; hanging pictures, bulletin boards or signs; removing or moving department-owned items; setting up tables and chairs or tents; and carpeting or painting for aesthetic purposes. Careful planning of these requests will prevent individual departments from incurring overtime charges.

[top]