Job Summary:

The Student Employee Manager is responsible for the general supervision and management of a large percentage of the Harre Union student staff, specifically the Desk Attendant and Event Services staff. The manager oversees day-to-day operations of the staff, including all staff scheduling, staff meeting preparation and continued training. The manager is also responsible for collaborating with the Assistant Director in the hiring and selection of these two staffs, as well as the evaluations of these staff members.

Additionally, the Student Employee Manager serves as the lead on all student employee appreciation programming for the entire Harre Union student staff. This includes monthly programming, as well as weekly recognition of staff members, and the Employee of the Month program. Lastly, the manager is also responsible for working with the Assistant Director on matters such as the management of Informational Resources (such as the Union Wiki), maintenance and organization of the student employee office space, and other special projects as assigned.

Learning Outcomes:

As a result of serving as the Student Employee Manager, students will be able to:

• Describe the Role of the College Union in relation to the Harre Union Mission statement and the importance of student employees in relation to building management.
• Execute quality customer service skills when working with a variety of customers and collaborating with a number of on and off-campus offices. Communicate the importance of basic management philosophies and theories related to their individual supervision style.
• Display a high level of management and organization skills.
• Supervise a group of their peers including possible difficult situations and discipline scenarios.
• Address staff concerns and advocate for student staff members through day- to-day decisions and as part of the Employee Relations Board.
• Conduct and evaluate a wide-range of programs and staff trainings.
• Utilize various technologies in regards to building management, event programming, and staff resources.
• Manage overall cash usage and handling procedures.
• Understand thoroughly the day-to-day operations of the 202,000 square foot Union, including physical facility’s needs, as well as staff resources and roles.

Supervision:

This position reports directly to the Assistant Director of the Harre Union.

Hours:

Approximately 10-15 hours per week. Minimum of 6 office hours a week plus miscellaneous project time and possible coverage of various staff shifts.

Qualifications:

1. The manager must hold and maintain a minimum of a 2.75 cumulative GPA.

2. The manger must hold at least a junior class standing at Valparaiso University .

3. The manager must have a minimum of one academic year (two semesters) of experience working as member of the Harre Union student staff in any position, and must have received strong, positive evaluations by the Assistant Director during his or her time in that position. Previous management experience is preferred.

4. Must be in good standing with the University.

5. Strength in working with and supervising peers.

6. Effective communication skills, both written and verbal.

7. Ability to work independently with little supervision, as well as part of a team with other Union staff

8. Punctual, dependable, professional, and adaptable.

9. Strong skills in multitasking, prioritizing, and time management.

10. Possess and display attention to detail in his or her day-to-day work.

11. Thorough understanding of the functioning basics behind the operations of the Harre Union, specifically the Welcome Desk, Games Area, and event management and operations.

12. CPR and First Aid Certified. (Training will be provided)

13. The manager must have the ability and willingness to work weekdays, evenings, and weekends.

Responsibilities:

Welcome Desk/Games Area/Event Services Management and Supervision

• Collaborate with the Assistant Director in the hiring and selection. Collaborate with the Assistant Director in staff evaluations.
• Schedule the weekly, rotation, and break shifts.
• Schedule, run, and create agendas for weekly or bi-weekly staff meetings. Organize and share important information related to policy enforcement.
• Student Employee Appreciation Programming
• Plan and run monthly Student Appreciation programs and/or events. Plan and run a structured Employee of the Month program.
• Plan and run a structured weekly employee recognition program.

Training

• Assist in the facilitation of Large Scale and Semester training of the Harre Union staff.
• Assist in the planning/facilitation of ongoing education, professional development and training.

Other

• Work with the Assistant Director to manage the maintenance and organization of the Building Manager Office.
• Work with the Assistant Director and Leadership Team to manage the large scale Informational Resources, such as the union Wiki.
• Serve as a member of the Employee Relations Board.
• Hold scheduled weekly office hours, accumulating to at least six hours total per week. Meet weekly with the Assistant Director and Harre Union Leadership Team.
• Cover Building Manager, Event Services, and Desk Attendant shifts as needed/ necessary. The manager must be cross trained as a Building Manager, Event Services, and Welcome Desk/Games Area Desk Attendant (Training provided).