Your First Appointment (Triage Consultation)

Your first appointment is also called a triage consultation. Please read below in order to learn more about this experience.

How do I schedule my triage consultation?

Please call us at 219.464.5002, or come to our office during our business hours (Monday–Friday, 8:30 a.m.–12 p.m. and 1 p.m.–5 p.m., except holidays). No appointments are made online. We will gather some brief information from you, then schedule you with an available therapist for a triage consultation for as soon as we can. We offer triage consultation appointment times throughout our business hours, and we will schedule you according to our openings in addition to your scheduling availability.

How long will I need to wait for this appointment?

We are committed to minimizing wait times as much as possible, and we acknowledge that waiting for your triage consultation may be difficult. We find that we are typically able to schedule students to be seen within five to seven business days. However, during our busiest times of each semester, it may take a little longer to be seen. This is due to the fact that during these periods, more students are requesting our services. In addition, you may also be busier, thus having limited time to schedule.

What should I expect during my triage consultation?

Your triage consultation will consist of completing paperwork prior to your appointment time. This is done online and an email will be sent to you for you to complete this. This is necessary in order for you to provide information about yourself. You will then meet with your triage consultation therapist remotely either via phone for video. You will be asked to describe the current concerns that have led you to come to us. Your triage consultation therapist will also ask questions to obtain specific information about your overall well-being and to better understand you. At the end of this appointment, your triage consultation therapist will discuss with you the follow-up services recommended, if any, in order to best help you with your concerns. The entire triage consultation process takes approximately 50 minutes.

What happens next?

If a follow-up is recommended, it might include receiving services from us. If those services involve counseling, then you will be assigned to one of our therapists, who may be different from your triage consultation therapist. A follow-up recommendation might also include receiving services from another office on campus or within the local community. We may referrals to other offices and professionals when we believe that your needs will be better served by them, and also when we find that we do not have the services available that you deserve.