Phones
Date: 09/26/18 4:59 PM
Status: up
Who: All
When: 09/26/18, 3:45 PM
Details:

Phone service across campus has been restored, including emergency 911 capabilities. If your phone isn’t working after the fix has been applied, submit an ITicket to the Help Desk so we can investigate. https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678

For the next few days, any requested changes to phone lines will be put on hold, including caller ID, phone moves, etc. We apologize for any inconvenience this may cause.

Phones
Date: 09/26/18 11:42 AM
Status: intermittent
Who: All
When: 09/26/18, 11:30 AM
Details:

IT staff will be restarting the campus phone system today at noon. All phone services will be interrupted during the restart, which should take about 10 minutes. This restart will allow our technicians to continue work on resolving the issues that started during last night’s thunderstorm.

If your phone isn’t working and you haven’t already done so, submit an ITicket to the Help Desk. https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678

Phones
Date: 09/26/18 9:02 AM
Status: intermittent
Who: All
When: 09/26/18, 9:00 AM
Details:

Technicians will be onsite later this morning to assist IT staff continuing to work on resolving the phone issues that began last night because of the thunderstorm.

If your phone isn't working, submit an ITicket via the Help Desk so that we can determine the full scope of the problem. https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678

Phones
Date: 09/25/18 9:42 PM
Status: intermittent
Who: All
When: 09/25/18, 9:15 PM
Details:

This evening's storm appears to have temporarily knocked out power to Memorial Hall, and therefore all IT services. When power was restored a short time later, most servers restarted properly but the phone system experienced failures. IT staff are working to restore service as quickly as possible. Affected areas appear to be limited to certain buildings on the western end of campus, and not all phones are impacted.

Submit an ITicket via the Help Desk if you've been impacted or to report any additional issues. https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678

Phones
Date: 09/25/18 8:27 PM
Status: down
Who: All
When: 09/25/18, 8:15 PM
Details:

IT staff are aware of an outage on the phone system right now at one location on campus and are investigating the cause. If your campus phone line is not working, submit an ITicket via the Help Desk so we can get an idea of how many are affected.

https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678

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