Confluence is cloud-based software that allows us to document the work of the University, ranging from unit-level day to day operations to campus-wide policy and procedure. Confluence also seamlessly works with our ITicket system’s knowledge base to provide helpful information to users with technical issues.
The vision for Confluence is to be a single repository for campus process documentation, the go-to source for student, staff, and faculty “How do I….?” questions. The content in Confluence is organized into Spaces. The current structure and examples of content are:
- Applications – master listing of software applications, purposes, and primary users
- Business Processes – primarily unit-level documentation
- Governance – committee charters, membership, and minutes (or direction to)
- Knowledge Base – references and how-tos for use with the ticket system and general reference
- Policies – unit-level and University policies
- Standards – standards for consistency of communications, use of Confluence and other campus-wide tools
All users with a Valpo login and password may access Confluence for reference. If you need to create content for Confluence, IT requests that you attend a training session. The schedule of available sessions and reservations can be found on our Bookwhen reservation system. IT also offers working sessions for individuals and groups who already have access, but need a scheduled time to work on their documentation away from their regular responsibilities. During these working sessions, an IT staff member will be available to answer any Confluence or documentation questions you might have.