IT looks for enthusiastic and customer-focused students who have some interest in working with technology. IT positions are great on-campus jobs for students of all majors and varied technical skill capabilities. We regularly have openings for student positions in a variety of areas. New student employees are provided with training on various university systems, ticket processing, customer service methodologies, and troubleshooting processes in preparation for their first shifts.
How To Apply
We no longer use the Career Center’s Handshake system to post open positions and job descriptions. To make it easier to secure a position in the IT staff on campus, we have changed the job application process. Here are some of the ways you can secure your job in the IT department at Valparaiso University!
To make the job application process easier on campus, we have moved away from Handshake and relocated student employment on our own Google site. Here you can apply for all the different positions on campus, including but not limited to the IT department, Food Service, Athletics and more!
To get started and find out more, click here! To get started with an applicaiton, just click “Online Application” in the navigation bar.
In the Valparaiso University IT department there are multiple different positions available for you to find your absolute best fit. Here is some information about some of the different positions available and a summary of the job description.
About the Position
Help Desk Consultants are the first level of support for any information technology-related requests and issues that our campus community may face. This means that when students, faculty, and/or staff have a problem with or question related to an IT service, they will reach out to the Help Desk for assistance. The Help Desk Consultant is responsible for providing a positive customer service experience and first-level technical support to campus community members over the phone, in person and through an online ticketing system.
About the Position
Technical Support Consultants are the second level of support for any information technology-related requests and issues that our campus community may face. The Technical Support Consultants are responsible for providing a positive customer service experience and technical support to campus community members over the phone, in person and through an online ticketing system. In this role, students may be asked to provide installation and support services for campus computers, printers, scanners, mobile devices, audio-visual technology, network connections and software applications. Technology can be located in offices, classrooms, computer labs, residence hall rooms, and other locations throughout the University.
About the Position
The IT Projects Intern is responsible for the oversight of the summer projects for the Office of Information Technology for the duration of summer. This position will work closely with several members of the IT staff as well as other Valparaiso University staff to develop and create resources, videos and other materials. They will be responsible for managing the completion of projects and communicating with important parties throughout the process. Projects for 2022 will include but are not limited to: Focus presentations, StarFish projects, development of how-to videos and graphics for flyers and TV screens.
Some of our Staff
Here are some of the current students who secured employment with the IT department on campus. Feel free to scroll through some of their employee profiles and see some of the different opportunities available in our department!
Charles, Help Desk Employee
Sophomore, Computer Engineering
Currently working on various projects for FOCUS, summer camps and conferences, fall planning, and tech support.
“Some of my responsibilities include helping present and create resources for IT orientation for new students, processing OneCards for freshmen and summer camps, and helping update campus information systems. I really enjoy being able to practice problem solving and apply these skills to help various people around campus. I also enjoy being able to help incoming students with their transition to Valpo and support them with important information that will help them adjust. This internship has provided me a way to practice critical thinking, customer service, and teamwork which will be of great help to me in the future!”
Jackie, Help Desk Employee
Junior, Marketing Major, Art Minor
Currently preparing for Focus, working collaboratively on a new survey project launch, and developing the I.T. Newsletter.
“I enjoy the independence and autonomy given during this internship and being able to work collaboratively as a team on many projects. These aspects will help to improve my time management, communication, and self-disciplinary skills for any future internships or job opportunities that I may be offered. I am also grateful to be able to experience working in a different field and environment, as well as, being able to meet and work with the I.T. Department’s staff members.”
Charlie, Technical Support Employee
Senior, Computer Science Major, Communication Minor
Currently doing maintenance on the IT Website, working collaboratively on a new survey project launch, and creating multiple video projects throughout the duration of summer.
“I personally like the independence and flexibility offered by this internship and being able to work collaboratively as a team on multiple projects that make an impact on the campus community. I think this internship will help me improve my communication, and problem solving skills for my future career. The large amount of independence offered with this position makes me feel more confident in my decisions that I make and changes I pursue. As someone working towards a career in the technology field, I believe the Valparaiso University IT Department is a perfect place for me to refine my skills and get started in the professional field.”
Natalie, Help Desk Employee
Physician Assistant, Graduate Student
Currently in the process of graduating PA school, but has worked in the IT department for 5 years running the 3 main social media accounts for the IT Department, helping to train new Help Desk employees, and addressing the many issues at the Desk (password resets, Office 365 issues, Wifi trouble, paper, toner, etc.).
“I have loved working at the desk these past 5 years because I was able to meet so many amazing people and work on my problem solving skills! Technology is everywhere, so this job has definitely helped me become more familiar with various software and troubleshooting techniques.”